Shipping Information
All orders are shipped as insured packages from Germany. We process orders from Monday - Friday, except on German public holidays. As a rule, all orders are processed and shipped within the same working day, but no later than the following working day. Please note that unexpected delays may occur beyond La Bottega del Tartufo's control and for which La Bottega del Tartufo is not responsible.
In the event that a package is undeliverable, you as the customer are responsible for the return and the original shipping costs. We are also not responsible for orders marked as delivered or for which delivery attempts have been made.
We only ship via DHL - GOGREEN - climate-neutral shipping. The shipping time within Germany is usually 1-3 working days. Shipping is free for purchases over 39 euros. Otherwise the shipping costs are a flat rate of 5 euros. As soon as the order has been handed over to the shipping service provider, you will receive an email with shipping confirmation and further delivery details. Unfortunately, we cannot accept responsibility for unforeseeable delays beyond our control.
Through a confirmation email with a link from the shipping service provider for shipment tracking. You will receive this as soon as the ordered products have been dispatched.
Unfortunately, orders cannot be delivered to a PO box address.
In this case, please contact us as quickly as possible. If the order has already been shipped, the delivery information, including the delivery address, can no longer be changed.
For orders paid via Paypal, the shipping and delivery information,
cannot be changed after the order has been placed.
Currently, shipments can only be delivered to one address per order.
In order for products to be delivered to multiple addresses, we require a corresponding order for each address.